California Market Conduct & Agent Blunders - Includes CA Anti-Fraud Training

Think a malpractice lawsuit can't happen to you? Think again. Studies show that approximately 15% of agents in the US are sued by customers each year, and about 75% of these claims are frivolous—based on factors completely beyond your control. It’s easy to cross the line and make yourself vulnerable to lawsuits—even if you didn’t mean to do anything wrong.

You can’t protect against the possibility of lawsuits entirely. But you can make yourself much less vulnerable. This course helps you identify infractions—both deliberate and inadvertent—that may occur, and helps you reduce the risk of making a costly mistake.

No insurance agent can afford to be in the dark when it comes to issues of ethics and legal responsibility. Know what the market expects of you—and reduce the chances that you’ll be the target of a lawsuit.

Anti-Fraud Awareness

As insurance agents and brokers, you provide an essential service and serve as an important resource for homeowners, renters, drivers, and consumers across the state. You also play a key role in anti-fraud efforts for the insurance industry, as you are in a unique position to detect suspicious insurance applications, potential fraudulent transactions, and claims, and stop them before the fraud is committed.

Because of the change in state law, beginning in 2023, agents and brokers now have a duty to report suspected fraud. The new requirement will assist investigators in the Enforcement Department to do their job to protect consumers.

This training is really aimed at helping you identify red flags for potential fraud so you can meet your reporting duty. In doing so, you are helping prevent fraudulent insurance transactions and sending a strong deterrent message.

We look at how to get a better handle on knowing how identity thieves and other forms of fraud work, what they are looking for, what they do with what they steal, and how it affects us both in time and money—all negatively affecting our financial well-being, as well as retirement savings and investing.

We review what should and can be done if, in fact, one becomes a victim of Fraud in all of its forms and areas of fraud in California.

This course satisfies continuing education requirements for your insurance license. It's ideal for both new agents and those with many years of work experience.

Topics Covered Include:

• Legal and ethical sales conduct for agents.
• Managing agent conflicts.
• Consumer protection issues.
• Suitability of coverage—when insurance fails to insure.
• Agents and Brokers Anti-Fraud Awareness.